Bookings can be made directly via email (theserenityedit@hotmail.com), the booking form or phone/WhatsApp (07525 945237). Please do not show up without prior confirmation as this is a home-based treatment room.

As I work from home, I’m unable to accept walk-ins without prior confirmation.

Payment is taken after your treatment. I accept payment via cash, card or bank transfer, whichever is most convenient for you.

All personal information shared during the booking process is kept completely confidential and will only be used to manage your appointment.

I reserve the right to change or update the policy. Any changes will be communicated in advance.

If you have any issues, please get in touch with me ASAP so we can discuss this.

You may be offered advice or a free check-up appointment to assess the issue and work together to identify a resolution.

Consent

Written parental/guardian consent is required and a parent/guardian must attend the first consultation.

Confidentiality and safeguarding

Confidentiality is respected but safeguarding concerns will be reported.

Health history

Your comfort and safety are my top priorities. Please let me know if you have any allergies, physical conditions, disabilities or if you are pregnant. A consultation card will be completed before your first appointment commences.

If you feel any discomfort or experience any unusual symptoms during your treatment, please inform me straight away.

Right to refuse service

The Serenity Edit reserves the right to refuse treatments to anyone who is intoxicated, behaving inappropriately or whose health condition may affect the outcome or safety of the treatment.

Please arrive on time or up to 10 minutes early for your appointment. If you are early, and as treatments take place in a home treatment studio, please message me and wait until I respond as I may still be with another client. I am usually ready to begin around 10 minutes before your scheduled time.

I understand that life happens and unforeseen delays may occur such as traffic. If you are running late, please contact me as soon as possible and I will always try my best to accommodate you. Arriving late may reduce your treatment time and affect your overall experience.

If you are more than 15 minutes late, unfortunately I won’t be able to carry out your treatment and it will be considered a ‘no-show’ appointment, where 50% of the full treatment price will be required.

Where possible, please arrive without makeup.

Eligibility

Ear piercing services are available for clients aged 8 years and older only.

Proof of age may be requested at my discretion.

Parent/guardian consent

Clients under 16 years of age must be accompanied by a parent or legal guardian.

The accompanying adult must provide valid identification and sign all consent forms before any service is carried out.

The parent/guardian must remain present during the entire appointment.

Health & Safety Requirements

Clients (and the parent/guardian) must complete a medical and consent form prior to the piercing.

Any relevant medical conditions (such as bleeding disorders, allergies, skin conditions or recent vaccinations) must be disclosed.

I reserve the right to decline service if the piercing is deemed unsafe or inappropriate for the client.

Behaviour and cooperation

For the safety of the child, ear piercing will only be performed if they are calm, cooperative and able to follow instructions.

If the child becomes distressed or unable to sit still, I may have to stop or refuse the service.

Hygiene and equipment

All equipment used is sterilised or single-use and disposed of immediately after the service.

Proper hygiene standards are strictly followed to minimise risks of infection.

Aftercare responsibility

Aftercare instructions will be provided verbally and in writing.

It is the responsibility of the parent/guardian to ensure the child follows aftercare guidance to reduce the risk of complications.

The Serenity Edit is not liable for issues resulting from improper aftercare, touching or removal of jewellery before healing.

Risks and limitations

The client (and parent/guardian) acknowledges that ear piercing carries inherent risks, including infection, irritation, allergic reactions and improper healing.

I will not perform piercings in areas that appear unsuitable (for example, signs of infection, trauma or anatomical limitations).

Refunds and re-piercing

Piercing fees cover the service and jewellery only. No refunds are issued once the service has been completed.

Re-piercing due to premature removal, improper care or client interference may incur additional charges.

Agreement

By attending the appointment, the parent/guardian and child acknowledge they have read, understood and agree to these terms and conditions.

The Serenity Edit is committed to protecting personal data. This policy outlines how I collect, use and protect your personal information in compliance with GDPR.

Personal information I may collect from you when you book or visit The Serenity Edit:

Personal details: Name, contact number, email address, home address.

Health information: Details about allergies, skin conditions or any other health-related data relevant to the services I provide.

Booking details: Appointment history, services requested and payment details.

How I use your details: For your personal services (e.g. booking appointments, sending reminders); to improve my services based on your feedback and preferences; to process payments and handle any refunds.

Legal basis for processing data: I process your data under the following legal bases:

Consent: You give consent when you book an appointment or provide health-related information.

Contractual necessity: I require your data to provide services and fulfill my contractual obligations with you.

Data retention: I will retain your personal data for as long as necessary to:

Provide services to you. Comply with legal obligations. Resolve disputes and protect the legal right of The Serenity Edit.

Your rights

You have the following rights under GDPR:

Right to access: You can request a copy of your personal data.

Right to rectification: You can request corrections to any inaccurate information.

Right to erasure: You can request deletion of your personal data, subject to certain condition.

Right to restrict processing: You can ask us to restrict processing your data under certain circumstances.

Right to data portability: You can request that your data be transferred to another service provider.

Right to object: You can object to certain processing activities including marketing.

Data security: I take reasonable precautions to ensure the security of your personal data, including physical, technical and administrative safeguards.

Sharing your data: I do not sell or share your personal data with third parties, except as necessary to provide services (e.g. payment processing) or as required by law.

Contact: If you have any questions about your data or this policy, or if you wish to exercise any of your rights, please contact me (Wiktoria Marszalek-Crabb) at theserenityedit@hotmail.com or 07525 945237.

I understand that emergencies happen. If you need to cancel your appointment , please notify me of any cancellations or rescheduling at least 24 hours prior to the appointment. If the booking was made on the same day, please notify me no less than three hours prior. Cancellations that break these rules will result in a 50% charge of the appointment fee.

No shows can be incredibly disruptive as the appointment could have been used for another client. If you miss your appointment without giving prior notice, 50% of the appointment fee will be charged. I really appreciate your understanding and cooperation.

Gift vouchers are valid for 12 months from the date of purchase. They are non refundable.

Please bring the voucher to your appointment.

If 24 hours notice to cancel or change your appointment isn’t given, full payment will be taken from the voucher. If 24-48 hours notice is given, 50% of the voucher will be deducted.

Treatment must be received during validity period stated on the voucher.

Parking is available on a private driveway. Clients are kindly asked not to park on the street, pavements or block neighbouring properties.

The driveway is available strictly during appointment times.

Clients park at their own risk. The Serenity Edit is not responsible for any theft, loss or damage to vehicles while on the premises.